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J Prev Med Public Health > Volume 43(1); 2010 > Article
Journal of Preventive Medicine and Public Health 2010;43(1): 26-34. doi: https://doi.org/10.3961/jpmph.2010.43.1.26
Impact of Shared-Decision Making on Patient Satisfaction.
Won S Suh, Chae Kyung Lee
1Department of Healthcare Management, College of Business & Economics, Kyungwon University, Korea. wss4196@kyungwon.ac.kr
2Division of Chronic Disease Surveillance, Korea Centers for Disease Control & Prevention, Korea.
OBJECTIVES: The purpose of this research is to analyze the impact of shared-decision making on patient satisfaction. The study is significant since it focuses on developing appropriate methodologies and analyzing data to identify patient preferences, with the goals of optimizing treatment selection, and substantiating the relationship between such preferences and their impact on outcomes. METHODS: A thorough literature review that developed the framework illustrating key dimensions of shared decision making was followed by a quantitative assessment and regression analysis of patient-perceived satisfaction, and the degree of shared-decision making. RESULTS: A positive association was evident between shared-decision making and patient satisfaction. The impact of shared decision making on patient satisfaction was greater than other variable including gender, education, and number of visits. CONCLUSIONS: Patients who participate in care-related decisions and who are given an explanation of their health problems are more likely to be satisfied with their care. It would benefit health care organizations to train their medical professionals in this communication method, and to include it in their practice guidelines.
Key words: Consumer involvement; Patient satisfaction; Shared-decision making
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